A1 Self Service

Project description

TasksUX Design
Conversion Optimization

Goal of this application is to digitalize appointments, postponements and appointment management, so the user can arrange his or her installation-appointments fully independently.

In Detail

To reduce call-loads in the callcenter it is an aim to give the user the possibility to manage appointments independently and fully digitally without having to call an agent.

  • Let the user make an appointment or cancel his or her order

  • Force digital appointment management by preselecting
  • Still give the opportunity of a call
  • Show predefined time-slots to be selected
  • Show clear summary of appointment
  • Provide download link
  • Show completed tasks
  • Give possibility to cancel appointment (if it is not too late; see next screen)

  • Prevent appointments in the near future of being changed by deactivating buttons