A1 Self Service
Goal of this application is to digitalize appointments, postponements and appointment management, so the user can arrange his or her installation-appointments fully independently.
To reduce call-loads in the callcenter it is an aim to give the user the possibility to manage appointments independently and fully digitally without having to call an agent.
- Let the user make an appointment or cancel his or her order
- Force digital appointment management by preselecting
- Still give the opportunity of a call
- Show predefined time-slots to be selected
- Show clear summary of appointment
- Provide download link
- Show completed tasks
- Give possibility to cancel appointment (if it is not too late; see next screen)
- Prevent appointments in the near future of being changed by deactivating buttons