A1 Self Service
Project description
Client | A1 |
Industry | Telecom |
Tasks | UX Design Conversion Optimization |
Year | 2019 |
Goal of this application is to digitalize appointments, postponements and appointment management, so the user can arrange his or her installation-appointments fully independently.

In Detail
To reduce call-loads in the callcenter it is an aim to give the user the possibility to manage appointments independently and fully digitally without having to call an agent.
- Let the user make an appointment or cancel his or her order

- Force digital appointment management by preselecting
- Still give the opportunity of a call

- Show predefined time-slots to be selected

- Show clear summary of appointment
- Provide download link
- Show completed tasks
- Give possibility to cancel appointment (if it is not too late; see next screen)

- Prevent appointments in the near future of being changed by deactivating buttons

All screens can by viewed here:
Clickdummy:
https://xd.adobe.com/view/1f3e3c50-e388-4f25-85dd-c7366f3dc45f-4a6d/